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What Can I do With my Freemium Account?

Our pricing is based on the number of email contacts in your account, and if that’s less than 300, then you mail for free!  

Everyone starts out in the Free Plan, which is sometimes knows as Freemium. Funny word, maybe, but it means that if you have less than 300 email contacts you can send emails and create social posts for free. Since this may be new territory for some, we've created this FAQ to help out!

What's included in the freemium account?
How many emails can I send with my freemium account?
Why am I prompted to upgrade?
Why are my records on hold?
How do I get my records off of hold?

 

What’s included in the Freemium account?

All VerticalResponse plans offer the following core features

  • Easy-to-use email editor
  • Contact list management
  • Basic reports & analytics
  • Send automated emails to new contacts
  • HTML editor
  • Customizable, mobile responsive templates
  • Award-winning email customer support
  • Facebook & Twitter sharing
  • Access to image library
  • Create and publish a stand-alone Landing Page
  • Purchase Test Kit credits to preview emails on 50+ platforms
With a Freemium plan, you can upload up to 300 email addresses in your account. That can be across as many lists as you like, or just one list of 300, but once your All Contacts list goes over 300 you’ll have some email addresses on hold.


List over limit

You can send up to 4000 emails per month. If your list is 300 you’ll be able to send 4 emails per month on this plan. If you have a list with under 300 addresses you can mail until you hit the 4000 limit. Once you hit 4000 sends you won’t be able to send more emails until you upgrade your account, or the next month. You’ll get a screen letting you know that you’ve reached your limit and when you can send again.

The Freemium account lets you do as many social posts as you like and you can have as many followers as you want, without any fees.

You can connect one Facebook account and one Twitter account as part of the Freemium package.

How many emails can I send with my freemium account?

You can send up to 4000 emails per month. If your list is 300 you’ll be able to send 4 emails per month on this plan. If you have a list with under 300 addresses you can mail until you hit the 4000 limit. Once you hit 4000 sends you won’t be able to send more emails until you upgrade your account, or the next month. You’ll get a screen letting you know that you’ve reached your limit and when you can send again.
 

Why am I prompted to upgrade?


Accounts start out with the Free Plan, or Freemium. If your list is over 300 subscribers, or if you need additional features, you'll want to upgrade your subscription tier or package. If you see the upgrade prompt it's because your list has gone over the limit for the package you have. In order to email to all the addresses on your lists you'll need to upgrade to a paid package that includes the list size you have. For more help on upgrading, click here.
 

Why are my records on hold?


If you're checking out list members you may notice some are marked On Hold. Or you'll also see a big red message at the top of the page letting you know about your list members.

Over limit


On Hold are addresses that have been uploaded to your account but can't be mailed to because they exceed the number allowed in your package. In this case, you have the Free package so your account is limited to 300 email addresses. To make these addresses mailable you'll need to change your pricing package. You can upgrade, or change your pricing package by clicking the big green Upgrade button in the top right corner of your account. For more help with this, check out this page.
 

How do I get my records off of hold?

The records are on hold because you've reached the limit for the account plan you have. Our pricing is based on the number of email contacts in your account, plus the package level you choose, so to get your addresses off hold you'll need to upgrade to a paid account and the list size you need.
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