VerticalResponse - Email and Social Reporting VR2 HelpCenter - Email and Social Reporting
 

 


Email and Social Reporting

For more insight into how your subscribers or followers are interacting with your email or social posts, check out your reporting. Every time you send out an email or a social post, we'll provide you stats and feedback about how your subscribers or followers interacted with it.

In the right corner you can view the email or post and you have the option to delete it from your account.

View email and social post


If you choose to delete your email/post, all the stats and info associated with it will be removed from your account.

If you've sent out an email you'll see this info for your stats:

 

  • Audience - How many people may see your message. It is a combination of the number of email addresses on the list(s) you mailed to plus the number of social followers for any social accounts you selected. You'll also see which lists you mailed to, and how many bounces there were. If you want to see what addresses bounced click the View link next to the number of bounces. This will open a list of addresses that bounced, but you’ll also be able to see all of the stats from your email including opens, clicks and unsubscribes here.
  • Reach - How many people opened your email, or clicked it on social media. If you want to see who opened the email, click the View link next to the number of opens. This will open a list of addresses that opened, but you’ll also be able to see all of the stats from your email including bounces, clicks and unsubscribes here. If you’d like a list of the people who opened your email, just click the green Create a list at the bottom of the page.     
     
  • Response - How many clicks on the links in your email there were and how many times your message was shared socially. You'll also see how many unsubscribes and spam complaints there were for this email. To see which links in your email were clicked and how many times, click the View link next to the number of Clicks. This will open a page that lists the links in your email and on the right you’ll see how many times each was clicked. If you’d like a list of the people who clicked each link, click the Who link to the right and you can see the list. Plus, if you’d like a list of clickers you can create one, just click the green Create a list at the bottom of the page. You have the option to create a list of clickers for one link, all links or just certain ones. Select which link clickers you want to have in a list by selecting the box next to the URL, then click Create a list in the bottom right.
reporting


If you've sent a social post you'll see this info:
 

  • Audience - Total number number of followers for all the social accounts you posted to, which social accounts you posted to and how many followers each has.
  • Reach - How many total interactions your post had and then a break down of the interactions on all social accounts you posted to. An interaction is counted if someone likes your post, shares it or writes a comment.
social reporting


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